Refund policy

RETURN POLICY

At Pure Peace LLC, customer satisfaction is important to us. We strive to provide high-quality wellness, botanical, specialty, and consumable products. If you are not fully satisfied with your purchase, please review the following return guidelines.

RETURNS

Eligible items may be returned within 7 days of delivery or in-store purchase.

A valid order number or proof of purchase is required for all returns, exchanges, or store credits.

To qualify for a return:
• Products must be unused, unopened, and in original packaging  
• Items must not show signs of use, tampering, or damage after delivery  

Due to the nature of consumable products, certain items are non-returnable.

PRODUCT RETURNS

For safety, compliance, and quality-control reasons:

• Opened consumable products cannot be returned  
• Pure Peace LLC reserves the right to deny returns that do not meet our return requirements  

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. We do not guarantee receipt of returned items.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We may request:
• Photos of the item and packaging  
• Order information  
• A brief description of the issue  

Approved defective or damaged items may qualify for replacement, exchange, store credit, or refund at our discretion.

SALE ITEMS

Sale, clearance, promotional, and discounted items are final sale and are not eligible for refunds.

EXCHANGES

We only replace items if they are defective, damaged, or incorrectly fulfilled.

To request an exchange, contact us at:
purepeacecbd@gmail.com

RETURN ADDRESS

Pure Peace LLC  
8 Washington Road  
Westminster, Maryland 21157  
United States

REFUNDS

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved, refunds will be processed to your original payment method. Processing times may vary depending on your bank or credit card provider.

LATE OR MISSING REFUNDS

If you have not received your refund:
• Check your bank account again  
• Contact your credit card provider  
• Contact your bank regarding pending processing times  

If you still have not received your refund, please contact:
purepeacecbd@gmail.com

CONTACT US

Questions regarding returns, exchanges, or refunds may be directed to:

Pure Peace LLC  
Phone: (667) 367-6886  
Alternate Contact: (443) 536-8037  
Email: purepeacecbd@gmail.com